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ARIA STONE GALLERY

FREQUENTLY ASKED QUESTIONS

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Understanding the Stone Market

What makes Aria Stone Gallery different?

At Aria Stone Gallery, we believe in a transparent business model where consumers know the actual value of the material, separate from the cost of labor. Most stone importers in the US operate under the model where they will not sell directly to the end user or display pricing. The stone industry was established in a way where the fabricator determines the price of the job – including material plus labor – to the end user. We believe fabricators should earn their money based on labor, craftsmanship, and service, and not by marking up the price of slabs.

Who can buy from Aria Stone Gallery?
At Aria Stone Gallery we sell directly to everyone: homeowners, designers, architects, and fabricators, all at the same price. Our business model is built around transparent pricing and the convenience of the internet.

Understanding the Slabs

What will my slabs look like? 
All of the images online are from the actual slabs currently in stock. Our slabs are professionally photographed and color calibrated to demonstrate the true color of the material. There may be some small variation in color due to difference in screen displays or the natural movement of color within the entire lot. However, the veining and overall look of the slab will closely reflect the actual slab you are ordering. The concierge service will send individual photos of your exact slabs to confirm upon request.

Are the project photos shown on the shop page always the same material that I am purchasing?
The project images will always be the same type of material, but may not necessarily be from the same bundle of material that is currently in stock. Therefore, there may be slight variation from the project photo to the material that you are purchasing. The project photos are displayed to show an example of what this type of material may look like installed. The photos were taken from actual projects, using stone sourced from Aria Stone Gallery.

If you would like clarity on whether the installation image is from the same bundle of material, please contact our concierge for additional insight.

Can I pick and choose which slabs I want in each lot? 
We always sell slabs sequentially in order to preserve the ability to bookmatch for all of our clients.

Does the pattern, veining, and color of the slabs change from one slab to another within the same lot?
Yes, it is natural for the pattern, veining, and color to vary from one slab to the next; however, since our slabs are sold in sequence, the variation from one slab to the next is minimal. We are happy to send specific slab images upon request or even schedule a video conference viewing. Our goal is for you to feel comfortable about your purchase. We understand it is a big investment and probably the first time you are buying stone online!

What does the word “bookmatch” mean?
Bookmatching refers to matching the veining of two or more slabs of stone, so that the two adjoining surfaces mirror each other, like an opened book. Please refer to our portfolio to see examples of “bookmatch” slabs.

Do all of Aria Stone Gallery’s slabs bookmatch?
About 95% of Aria Stone Gallery’s slabs bookmatch.

How will I know if the slabs I am interested in will bookmatch?
Please contact our concierge to confirm.

Our Experience

Where do your portfolio pictures come from?
All of our portfolio and project images are actual projects with stone sourced by Aria Stone Gallery.

Where are you located? 
We have two physical showrooms: one in Dallas and one in Houston. are in Houston and Dallas, we have worked on stone projects in all regions of the country.

Do you ship outside of Texas ? 
We frequently ship slabs across the country.

How long have you been in business? 
Aria Stone Gallery opened its first gallery in the U.S. in 2013, but our management team has been in the stone industry since 2005.

Understanding the Process

Do you sell by the square foot?
No – we sell whole slabs. The square foot pricing noted on our website is for reference only.

What if I only need half a slab? 
We sell by the slab, not the square foot, so if you only need half a slab, you will still need to purchase the entire slab.

Do you sell remnants online?
Currently, Aria Stone Gallery does not sell natural stone remnants online.

General

Can slabs be resurfaced/changed to a different finish?
Please contact your fabricator for pricing and inquire if they have the correct equipment to accomplish this task. Feel free to read our journal article, “Can You Change the Finish of a Slab?

How much does it cost to resurface a slab in square feet?
The price varies across the country, and is dependent on the stone and fabricator, but resurfacing a stone is generally priced between $7-$15 per square foot. Please contact your fabrication partner to acquire an exact quote.

Does honing the slab make it more susceptible to staining?
A polished finish acts as protective layer against stains. As you grind off the polished finish, you will inevitably open up and expose more pores than if polished. To help avoid stains, the fabricator will most likely use a penetrating sealer to help to fill in some of the exposed pores, leaving you with more time to clean any spills. Please feel free to read our journal article, “Can you change the finish of a slab?

Will honing the slab effect the color?
When a stone is polished, you will most likely see more pronounced colors and hues. When a slab is taken from polished to honed, you are essentially taking away the depth and hues that are brought out by the polished coat, oftentimes resulting in a lighter colored slab. Depending on preference, a fabricator can use a color enhancing sealer, which mimics and restores the color without the shine of a polished surface. For additional insight, please feel free to read our journal article, “The Differences Between Honed and Polished Finishes.”

How much does an average slab weigh? 
It depends on the density of the stone. But in general terms, a slab of 3cm granite weighs 18-20 pounds per square foot and a slab of 2cm granite weighs around 12-14 pounds per square foot. Marbles slabs are about 20% less.

Slabs are heavy. Do I need an architect or engineer to figure out if the weight is too significant for my project?
In most cases, a fabricator is all you need. If it is a more complex application like a ceiling or an entire wall on a high rise building, then we recommend you work with an architect or engineer.

Stone Care

Do you recommend using a sealer? 
Yes, we recommend that all natural stone is sealed to help protect your natural work of art from any spills or messes that life throws your way. Please read our journal article regarding why you need to seal your stone.

What sealer do you recommend? 
Speak with your fabricator and check all fine print and warranties before deciding which sealer is best for you. For more resources, read this article to decide which sealer is best for your stone.

How often do I need to reseal my stone? 
Different sealers require different maintenance. Whether that maintenance is every few months or every few years, it is greatly dependent on your type of stone, sealer, and what you are using your natural stone for. Please ask your fabricator or contact our concierge for specific advice. For more resources, read this article to decide which sealer is best for your stone.

How do I care and clean for my material post install?
Different natural stones require different care and maintenance. Please view our journal article on how to clean and care for your natural stone.

Design & Templating

Do I need a designer or fabricator to purchase slabs through you?
No, we are proud to sell directly to everyone.

How do I know how many slabs I need?
Our concierge service are able to help you determine the number of slabs you need based on the layout you have in mind. Aria’s trained associates have years of experience with laying out/templating slabs for a variety of project applications.

Purchasing & Ordering

Can I put a stone on hold while I make a decision?  
While we understand the importance of color matching slabs with tiles and other decor items and therefore the convenience of having slabs on hold, we simply cannot hold slabs. The same slabs we sell online are being sold in our physical galleries and are sold on a first come first served basis.

How can I order additional materials?
Please visit our website to see if the product is still available with the same bundle number.  The bundle number indicates that the material is from the same bundle, ensuring consistent movement and color as your previous slabs.  After confirming the bundle number (for example, A50) matches your previous order, indicate how many additional quantity you need and process order.

What forms of payment do you accept?
For online sales, we accept all major debit and credit cards (Visa, MasterCard, American Express). For sales that take place in the showroom, we accept cash, check, debit, and all major credit cards.

I am interested in your stone, but do not have a fabricator yet.  Is there one you would recommend?
We do not work specifically with any fabricators. However, our concierge team can work with you to find an experienced fabricator in your area.

Once I select my fabrication partner, who do I notify?
Please email concierge@ariastonegallery.com with the fabricator’s contact information, including company name, address, phone number, and project manager name. Aria Stone Gallery will coordinate shipment directly to your fabricator and will notify you regarding the logistics.

Shipping

How much is shipping? 
Your shipping rate is primarily based upon your fabricator’s zip code, quantity of slabs and weight.

Are my materials insured during shipping?
All orders are shipped with full insurance.

Where are my items shipped from?
All orders are shipped from either our Dallas or Houston distribution center.

Does Aria Stone Gallery ship to international locations?
Please contact our concierge for additional information regarding International Shipping.

How long will it take for you to deliver my slabs?
We will ship your slabs within 1-2 weeks from purchase. We will send you a shipping confirmation to make sure you are in the know as soon as the slabs ship and when they are expected to arrive. Please contact our concierge for a more specific timeline depending on the shipping address.

Who is the shipping company? 
We work with third party logistics company that provides an insured carrier.

Where does Aria Stone Gallery ship my stone? 
We will ship your stone directly to your fabricator. Aria Stone Gallery will coordinate shipment and notify you of the logistics. Our concierge team is also happy to help you select a fabrication partner if you do not have one already.

Delivery & Receiving

How will my material be delivered?
LTL deliveries are delivered in a custom wooden crate built to your specific slab dimensions and needs. The fabrication shop must have a forklift with a clamp for unloading the materials at their facilities.

What type of setup does the receiver need to have to accept delivery of the slabs?
The fabrication shop must have a forklift with a clamp for unloading the materials at their facilities.

What happens if the slabs arrive damaged?
All natural stone has some natural imperfections like pits (small indentation), fissures (superficial ridges) or fill (a larger pit that has been filled with resin). We will be proactive and advise you if we see anything out of the norm before shipping you the slabs.

We take measures to ensure that all products leave our warehouse in perfect condition, but it is possible that goods can become damaged during transportation. As a result, we only use insured carriers.  The purchaser or fabricator must inspect all merchandise within 24 hours of arrival for insurance purposes. All damages must be reported to Aria Stone Gallery in writing along with images illustrating the damage. We will arrange the return of the slabs with the insurance company and will process a full refund upon documentation approval. There is no additional cost incurred for material damaged in transit with approved documentation.

Returns & Refunds

Can I return slabs and products that I purchased in the showroom?
Slabs purchased in the showroom cannot be returned or exchanged. All sales are final.

Can I return slabs and products that I purchased on www.ariastonegallery.com?
In the case that you are not satisfied with the slabs you have purchased online and shipped outside of Texas, you may return them within 14 days of the fabricator’s received date for 100% material value not including taxes or shipping costs. The customer is responsible for return shipping fees.

Installation

Who is responsible for my slabs after delivery has been received and before install? 
Your fabricator assumes responsibility for your slabs as soon as they have been delivered.

What happens if my fabricator breaks one of the slabs?
The fabricator is responsible for any damage after slabs have been delivered and inspected. Most reputable fabricators either have insurance or the financial means to buy a replacement slab for you. If this happens, call our concierge service and we will do our best to find something that will work with the rest of your slabs.